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Customer Success Manager

@ Getro


Remote?

fulltime

Contract Typepermanent
Experience Level3Year (s)
Required Skills:

More Info:

About the Job Role

Getro is looking for a Customer Success Manager to join our early-stage, fast-growing team. 

Responsibilities:

  • Responsible for owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products.
  • Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion
  • Develop and deliver a success plan, advising customers on reaching business goals 
  • Drive adoption and ongoing usage of our products and services
  • Responsible for overseeing renewals and upsells within an assigned book of business.
  • Own the customer life cycle, starting with leading new customer implementation post-sale. 
  • Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support
  • Support junior members of the team and drive product demos as and when needed

Core Competencies and Accomplishments:

  • Have 3-5 years of experience in customer success or highly client-facing roles
  • Excellent communication skills (verbal and written)
  • Experience creating and delivering presentations to customers and internal stakeholders
  • Have experience analyzing data, doing value analysis, forming and delivering recommendations
  • Have experience giving product feedback, filing bug reports, and doing some product release testing and documentation.
  • Team player with a high level of integrity and desire to assist your team and customers 

Perks:

  • Ability to the next big step in your career and make a serious impact on an early-stage team
  • Work remotely for a company with an intentional, healthy remote culture
  • Find yourself constantly thinking about more efficient ways to architect technology to scale services up that have a direct impact on a business
  • Competitive compensation package


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