Hi, hey, hello,
I’m Anne Marie, the Customer Success Manager at TestGorilla. We’re a fast-growing HR tech startup on a mission to help teams make better hiring decisions: faster and without bias.
We’re growing fast so we need another person to join our customer success team.
At TestGorilla, we envision a world where everyone has their dream job. To achieve that, employers and employees need to have the right information about each other.
In 2020, we launched our screening platform that allows employers to evaluate candidates in the skills that matter most for success in a role. Our product replaces subjective, incomplete, and often inflated CVs with objective, reliable, and fair test results that measure aptitude, practical job skills, culture add, and motivation.
Improving and expanding this platform is our current core focus, but it’s only the beginning of our journey. Over time, we will launch more products that support our mission to put everyone in their dream role.
Recently, we procured $10M in seed funding from investors like Notion Capital and Jeff Weiner (yes, the ex-CEO of LinkedIn), and our growth is on target to continue exponentially.
Chances are you’re familiar with some of our biggest customers, like the National Health Services, 3M, Sony, Boy Scouts of America, PepsiCo, Bain & Company, and Deloitte.
We work remotely, spread across 5 continents and 11 countries.
This is a full-time position where your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.
You’ll become an expert in all areas of TestGorilla: providing guidance around pricing and how to use the product, as well as troubleshooting technical issues when they arise, liaising between the customer and development team, to ensuring the customer is continuously informed along the way.
This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.
There is no set path to any role at TestGorilla. We’re open to applicants from various backgrounds.
At the end of the day, our ideal hire is motivated by doing right by our customers and by what we’re doing as a company; someone who believes in the value of quality customer communication and is eager to contribute to the success of all of our customers.
We don’t offer rainbow glitter unicorns, or dog-friendly offices (we literally don’t have an office) but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.
Here at TestGorilla, we eat our own dog food. We use our skills assessment platform to make sure we make the best hiring decisions faster and bias-free. We’ve all taken one to get our own positions!
If this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you have the skills we need. It’s also a great opportunity for you to experience our product first hand.
Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy).